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Once your order is confirmed, we aim to deliver within the following timeframes: Inside Dhaka & Chattogram: within 3 working days Outside Dhaka & Chattogram: within 5 working days Delivery timelines may vary slightly due to unforeseen circumstances such as weather conditions, public holidays, or courier-related delays.
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Eligible Cases for Return & Refund You may request a return or refund if any of the following situations occur: The product arrives damaged or defective You receive the wrong product, color, or variant The product is lost during shipment, confirmed by our delivery partner Return Conditions To be eligible for a return or refund: The product must be unused and in its original condition All original packaging, accessories, and tags must be intact The issue must be reported to our Customer Service team within 7 days of receiving the product
