Refund and cancellation :
Your Satisfaction is our priority and we're committed to ensuring you have a delightful experience with us. While all sales are final, we acknowledge that sometimes things don't go as planned. Below are the steps we take to address these situations:
Item Not in Good Condition:
Only applicable to deliveries done by us. The Items delivered must be checked by customer on spot upon receiving, should your items arrive in less than perfect condition (e.g., melted, broken, defective) please address it with our delivery personnel and our delivery personnel will take the product back and your refund will be processed through the original payment method you used within 7 to 10 working days. We do not provide refund in other circumstances.
Received the wrong Items:
In the unlikely event that you receive an incorrect order, notify us when receiving the order. Provide a clear picture of received goods the incorrect items alongside your order number. The items should be unconsumed and in the condition, they were received to qualify for a refund or replacement in this case.
Delivery Delays:
No refunds will be issued for late deliveries caused by circumstances beyond our control like traffic, protests, heavy rain or other circumstances beyond our control. Our team will contact you and update you on your delivery status from time to time.
Out-of-Stock Items:
In the unlikely event that an item you ordered and paid for online is out of stock and we cannot provide it as promised, we will promptly notify you. You will have the option to receive a full refund via bKash, or amend your order to another product.
Cancellations and amendments.
We have a strict no cancellation policy, please be sure before you place an order. In the event of a cancellation for a customised cake, any advance paid for the cake will not be refunded.
We do offer amendments of dates in an event of emergency. To amend an order please contact the store directly at 01323878827 with your order number.
Resolving other Concerns.
After a thorough investigation of all relevant details and circumstances surrounding your complaint, we will determine the appropriate course of action. This could range from a full or partial refund or a replacement item, at our sole discretion.Please feel free to contact us at rosepastry13@gmail.com for more information.
Thank you for your understanding and cooperating with our policy.
