At E’Bloom by EvenTrra, we are committed to delivering fresh flowers and beautifully arranged bouquets safely and on time. All deliveries are handled by our own team with care to ensure a pleasant customer experience.
1. Delivery Charges
Delivery fees are calculated based on the distance from our store to the recipient's location.
Delivery Distance
Delivery Charge
Within 2 km
BDT 80
Above 2–3 km
BDT 120
Above 3–5 km
BDT 150
Above 5–7 km
BDT 200
Above 7–10 km
BDT 300
Beyond 10 km
Subject to availability and custom charges
2. Delivery Time
Standard Delivery: Within approximately 3–5 hours after order confirmation.
Express Delivery: Within approximately 2 hours, subject to availability and an additional BDT 100 charge.
Scheduled Delivery: Available upon request within a confirmed delivery time slot.
3. Order Confirmation
All orders are subject to product availability and confirmation by E’Bloom by EvenTrra. Delivery timelines begin after order confirmation.
4. Delivery Information
Customers must provide a complete delivery address, an accurate contact number, and recipient details. Our delivery team may contact the recipient before arrival.
5. Failed Delivery Attempts
If a delivery cannot be completed due to an incorrect address, an unavailable recipient, or circumstances caused by the customer, additional charges may apply for redelivery. Any additional charge will be communicated before redelivery.
6. Product Care & Damage
Every bouquet is carefully prepared and handled. If a product is damaged during delivery due to our handling, customers should contact us within 2 hours of receiving the order, preferably with photographs. Verified issues will be resolved through an appropriate replacement or refund.
7. Delivery Delays
Delivery times may be affected by traffic, severe weather, transportation disruptions, or other unavoidable circumstances. We will make reasonable efforts to inform customers of significant delays.
8. Important Information
A minimum product order value of BDT 500 applies.
Delivery charges are separate from product prices.
Delivery fees will be communicated before order confirmation.
Express and scheduled delivery services are subject to availability.
Delivery arrangements may vary during peak occasions, festivals, and special events, with any additional charges confirmed in advance.
E’Bloom by EvenTrra
