At Plantivation, every creation is handcrafted with care and thoughtfully packaged to make your gifting experience special. We aim to ensure that your orders reach you safely and in excellent condition.
1. Delivery Locations
We currently offer delivery across Dubai and other locations within the UAE, subject to delivery service availability.
2. Processing Time
* Ready-to-ship products are generally processed within 1–3 business days.
* Handmade, personalised, and made-to-order products may require additional preparation time.
* Custom and bulk orders will have an estimated dispatch date confirmed at the time of ordering.
3. Delivery Time
Delivery timelines depend on your location, product availability, and courier schedules. An estimated delivery timeframe will be communicated when your order is confirmed.
Please note that delays may occur during festive seasons, public holidays, or periods of high demand.
4. Delivery Charges
Delivery charges will be communicated or displayed at checkout before payment confirmation, depending on your delivery location and order requirements.
5. Order Tracking and Updates
Customers will be notified when their order is dispatched, where applicable. Please ensure that your contact number and delivery address are accurate to avoid delays.
6. Receiving Your Order
Please ensure that someone is available to receive the delivery at the specified address. If delivery cannot be completed due to an incorrect address, unavailable recipient, or other customer-related circumstances, additional delivery charges may apply.
7. Damaged or Incorrect Orders
We take great care in packaging our handmade products. If your order arrives damaged or you receive an incorrect item, please contact us within 24 hours of delivery with your order details and clear photographs of the product and packaging. We will review the issue and assist with an appropriate resolution.
8. Festive and Bulk Orders
For Diwali hampers, festive gifting, corporate orders, and customised gifts, we recommend placing orders in advance. Preparation and delivery timelines will be confirmed based on the quantity and level of customisation.
9. Contact Us
For delivery enquiries, order updates, or assistance, please contact Plantivation through our official WhatsApp or social media channels.
Plantivation, Where inspiration takes root.
